Troubleshooting
The common questions — the sign-in code, the trial, billing, your Amazon figures and ads — and the fix for each.
The sign-in code never arrives
- Check your spam or promotions folder.
- Wait a minute: some mail providers hold a message briefly.
- Ask for a new code — only the most recent one works.
"Your subscription has ended"
Your free trial is over and no payment method was added. Nothing is deleted: open Settings → Billing, subscribe, and everything comes back where you left it.
A payment failed
Update your card in Settings → Billing → Manage billing. Stripe retries the payment on its own once the card is valid.
My spend differs slightly from the Amazon Ads console
A gap of about 1 % is normal. Gloriads converts every currency to US dollars at Amazon's own daily rates, and Amazon keeps adjusting the last few weeks (invalid clicks, late sales). Gloriads fetches the last 31 days again every day to follow those adjustments. See the dashboard.
A new ad says « Pending review »
Amazon reviews every new ad, usually within 24 hours. You do not need to watch for it: Gloriads checks it and notifies you if the ad does not deliver.
Lifetime does not go back to my first campaign
Amazon keeps about 6 years of history. Lifetime starts at the first month with spend inside that window.
« Reconnect needed »
Amazon stopped accepting Gloriads' access, for example after a password change or a removed permission. Open Settings → Amazon Ads and click Reconnect Amazon Ads.
Still stuck?
Use the contact form — a person reads every message.